YOVA CART Return & Refund Policy

Final Sale Policy

Due to the nature of the products we sell, including skincare, beauty, personal-care, hygiene products, and other imported goods, all sales are final.

For health, hygiene, and safety reasons, we do not accept returns or exchanges for change of mind, incorrect product selection, personal preference, skin reactions, dislike of a product, or products that have been opened or used.

Please review the product description, size, ingredients, and other available information carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact YOVA CART as soon as possible after delivery.

You may be required to provide:

• Your order number

• Clear photos or videos of the item

• Photos of the packaging and shipping label

• A description of the issue

Please do not discard the product or packaging until your claim has been reviewed.

If we confirm that an item was damaged, defective, or sent incorrectly, YOVA CART will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Skin Reactions & Product Results

Every person's skin is different. YOVA CART cannot guarantee that a skincare, beauty, or personal-care product will produce a particular result or be suitable for every individual.

Customers are responsible for reviewing product ingredients and usage instructions before use. We recommend patch testing new skincare and beauty products where appropriate.

A product not producing the customer's desired result does not qualify for a return or refund.

Order Cancellations

Once an order has been processed, packed, or shipped, it cannot be cancelled or changed.

If you notice an error in your order, contact us immediately. We cannot guarantee that changes can be made after an order has been submitted.

Shipping Issues

YOVA CART is not responsible for delays caused by shipping carriers, customs processing, customs inspections, weather, incorrect addresses provided by customers, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

International Orders

International customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

Customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country are the customer's responsibility unless otherwise stated at checkout.

YOVA CART is not responsible for customs delays or additional charges imposed by customs authorities.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

By placing an order with YOVA CART, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.